vDevice

Interactive device simulators

If a picture is worth a thousand words, VDevice simulators are worth a thousands minutes of call support.

By bringing the most popular handsets to life as fully interactive web simulations, VDevice guides customers, support agents and retail staff through even the most complex configuration and set-up procedures.

The power of WYSIWYG*

VDevice simulations draw on GlobalMine™, DeviceMine™ and ServiceMine™ to generate super-realistic virtual devices that look and act like the real thing.

Users see real screen content for every step as they walk through guided how-to lessons and demonstrations.

VDevice tutorials have been developed for every kind of activity a user can perform, from sending a picture message to setting up an email service, adding a contact, accessing portal content or linking to a laptop.

• For users - VDevice simulations are the easiest way to learn new features and functions. They can be made available via the web or even within retail environments as part of WDS SelfServe kiosks.
• For support agents - the VDevice engine generates on-screen simulations on demand. The use of simulators typically reduces call duration for a configuration by 50% against manual or written guides.

VDevice simulators also make valuable training aids, allowing retail or support staff to explore new devices and grow their own understanding.

The Benefits

• Easy, clear tutorials that users love
• Remove the barriers to service discovery
• Increase service revenues
• Help users make better choices
• Help staff delight users

* What You See Is What You Get

If you would like to contact us about any of our products, solutions, and services then please contact us using our online contact form.

This page was last updated on Monday, October 29, 2007.