DeviceManager

The world-leading OTA configuration service

Every mobile operator, device manufacturer and application provider understands the First Law of Uptake: If a customer can't get a new service to work first time, they're likelihood of trying again falls by over 90%.

In other words, the success of your mobile data services often relies on your ability to ensure right-first-time configuration. Today, the ability to remotely manage the device is a central component in any support chain and often deflects future support calls.

WDSGlobal is the global market leader in OTA configuration with over 10 million configurations performed every month for many of the world's largest mobile operators, manufacturers and content providers.

DeviceManager is available either in-network as a complete OTA configuration engine or offered as a hosted service. Either way, DeviceManager provides accurate, reliable and customer-friendly configuration processes that leverage DeviceMine™ and ServiceMine™. The result is faster, more accurate configurations that work first time.

DeviceManager can also be integrated into existing support or selfcare environments, ready to be invoked by support agents and users on demand.

Automated device discovery

DeviceManager can also work within an automatic device detection and configuration scenario (ADC) , taking SIM or network-based triggers to configure devices newly identified on the network. There is no end-user intervention required and operators can be sure that each and every device running on its network is accurately configured - no matter what its origin.

Campaign management

DeviceManager can provision one user at a time or bulk configuration of an entire user base, reliably and cost effectively.

No one understands over-the-air configuration better than WDSGlobal. And no one has such comprehensive knowledge about the devices and services being configured.

The Benefits

• Right-first-time configuration
• Drive service uptake and revenues
• Prevent user frustration
• Protect your brand
• Drive down support costs

If you would like to contact us about any of our products, solutions, and services then please contact us using our online contact form.

This page was last updated on Thursday, December 6, 2007.