WDSGlobal : New Appointment
Wireless industry leader appoints Tod Wingfield as General Manager for its Boise site
Boise (ID): September 2, 2008: Tod Wingfield has been appointed General Manager of
WDSGlobal ’s Boise site. The company, which operates customer care and mobile device
management services on behalf of major mobile carriers and cell phone manufacturers, is
one of Boise’s fastest growing companies and part of a global business that spans four
continents.
WDSGlobal opened its Boise facility in February 2008 to support the growing requirement
across the wireless industry for specialist customer care and support services. Each month
nearly half a million support calls are managed at the site by 1000 call center agents; a
further 300 agents are to be recruited by the end of the year to meet customer demand.
Wingfield, who joins WDSGlobal from leading financial service group Citi. has been appointed
to manage the site’s rapid expansion, lead the local management team and oversee quality of
service.
“As General Manager I’ll be dedicated to creating a workplace that not only meets our
customers’ expectations for quality but one that allows employees to grow and develop new
and exciting careers in the wireless industry. I want to put Boise on the map as a center of
expertise for wireless device support,” says Wingfield.
“Tod brings with him a wealth of industry expertise and solid leadership skills that will help to
build on our success as the industry’s leading provider of mobile device management and
support services,” adds WDSGlobal ’s CEO, David Ffoulkes-Jones. “We opened the Boise site
just eight months ago and its success in that short space of time has been phenomenal. The
city is a natural fit, offering a skilled base of employees that compliments our commitment to
expertise and quality of service perfectly.”
The company is already one of the largest private sector employers in Kirkland (WA), and has
international offices in Dubai, South Africa, Singapore, Australia and the UK, where it is
headquartered.
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