Why Choose WDSGlobal

The WDSGlobal Difference

Four lines of business all integrated around a central knowledge base and expert system.

Looking to span the divide that currently exists across pre-launch activities, device management processes and traditional support infrastructures, WDSGlobal leverages Wireless Informatics to cross-pollinate knowledge between product development, retail, service deployment and support in a way that information is exchanged and used to better the user experience, delight users and turn them into brand evangelists.

The nature of our business places us in a unique position. From handset validation and readiness testing to mobile device management and end-user support, no one else in the mobile industry has a better view of the complete mobile ecosystem. Leveraging this position to better understand the interaction between handset, service and end-user is core to our business and it's what allows us to help our customers drive down support costs, increase revenues and delight users.

• It's about how quickly a user can configure a new device and start using revenue-generating data services
• It's about how effectively a contact center agent resolves a problem
• It's about being able to configure and update devices over-the-air
• It's about e-learning modules to help retail staff better serve customers
• It's about device validation and approval to ensure better products get to market faster

This page was last updated on Wednesday, November 7, 2007.