About Us

Since 1995, WDSGlobal has been dedicated to helping both service providers and consumers get the most from their mobile products and services. Blending a global network of support centers, offering class-leading service assurance on behalf of its customers, with a comprehensive suite of tools and expert services, WDSGlobal has built the industry’s only platform of tools and services that actively optimizes the user experience at every point in the mobile lifecycle.

Balancing profitability with customer loyalty has become a key challenge in today’s mobile markets. Wireless network carriers, handset manufacturers and service providers must now navigate an increasingly complex landscape, comprising sophisticated device-types, converged networks and increasing competition, while still assuring the user journey and delivering a compelling user experience to customers.

From the six million technical support calls we handle annually to the 2500 different device models that we remotely manage; every second of the day, our platform is collecting and analyzing industry data and publishing that knowledge across our customer deployments. It’s this ability to anticipate threats to the user experience and apply fixes before they threaten end-user profitability and loyalty that means many of the world’s most recognizable mobile brands now trust the outsourcing of their user experience to WDSGlobal.